Two US Executives Plead Guilty in India-Based Tech Support Fraud

Key Takeaways

• Two former executives of a U.S. call routing firm pleaded guilty to federal charges for enabling an India-based tech support fraud scheme.
• The scheme defrauded thousands of American victims, including the elderly, over six years by coercing them into paying for fake technical support.
• The executives not only facilitated but actively aided the fraudsters, advising them on how to evade detection and continue their illicit operations.
• The FBI investigation, initiated in 2020, has led to multiple convictions in both the U.S. and India.

Two former executives from a U.S.-based company specializing in call routing and analytics have admitted their complicity in a widespread tech-support fraud operation. The executives confessed to federal charges, acknowledging that they knowingly provided essential services to India-based call centers engaged in defrauding thousands of American citizens over nearly six years.

Adam Young, 42, of Miami, Florida, who served as the former CEO, and Harrison Gevirtz, 33, of Las Vegas, Nevada, the former CSO, each entered a guilty plea for misprision of a felony in federal court. This charge signifies their knowledge of a felony and failure to report it.

The Modus Operandi of the Fraud Scheme

The charges against Young and Gevirtz stem from their management of a telecommunications business. This company supplied critical services such as phone numbers, call routing, tracking, and forwarding to clients they were aware were involved in tech-support scams. This infrastructure was instrumental to the fraud operations running from approximately 2016 through April 2022.

The fraudulent schemes typically began with deceptive pop-up messages appearing on victims’ computers. These messages falsely warned users of severe virus or malware infections, instructing them to call specific numbers. These calls would then connect victims directly to the fraudulent call centers in India.

Once connected, victims were coerced into purchasing unnecessary or entirely fictitious technical support services, often costing hundreds of dollars. In many cases, the scam artists gained remote access to victims’ computers, not only to “fix” non-existent issues but also to pilfer sensitive personal and financial information.

#BREAKING: #YourFBI has shut down a call center operation in India that defrauded hundreds of elderly victims here in the U.S. & abroad out of millions of dollars through tech support scams, & two senior executives who operated a business that enabled it, have just admitted to… pic.twitter.com/zlSWOspKQ7

— FBI Boston (@FBIBoston) May 20, 2026

Executives’ Active Role in Perpetuating Fraud

Court documents reveal that the executives did not merely overlook suspicious activities; they actively facilitated the fraudsters. Despite receiving numerous complaints from victims and inquiries from law enforcement agencies, Young and Gevirtz engaged in several actions to support the illicit operations:

• They provided advice to customers on methods to suppress fraud victim complaints.
• They assisted customers in avoiding account termination by telephone service providers.
• They facilitated transactions involving the buying and selling of fraudulent calls among their fraudulent clientele.
• They instructed employees to actively market their services specifically to tech-support scammers.
• From 2016 to April 2022, they operated their own call center in Tunisia, where some employees were directly involved in tech-support fraud.

The U.S. Department of Justice (DoJ) stated that both Young and Gevirtz are scheduled for sentencing on June 16, 2026. Their penalties will be determined in accordance with U.S. Sentencing Guidelines, as detailed by the DoJ’s official announcement.

Broader Investigation and Previous Convictions

This case is part of a larger FBI investigation that commenced in 2020, which has already resulted in multiple convictions. Several Indian nationals—Sahil Narang, Chirag Sachdeva, Abrar Anjum, and Manish Kumar—were previously convicted on telemarketing fraud charges. Their schemes specifically targeted Americans, including many elderly and infirm individuals, defrauding them of millions of dollars.

Additionally, Jagmeet Singh Virk, a former employee of the same call routing company, was also convicted in the U.S. District Court for the Northern District of California.

Ted E. Docks, the FBI’s Special Agent in Charge of the Boston Division, underscored the significant impact of these crimes. He noted that tech-support scams collectively cost Americans $2.1 billion last year, with residents of Rhode Island alone reporting losses exceeding $5.7 million. This emphasizes the critical need for continued vigilance and enforcement against such deceptive practices.

What You Should Do

• Be skeptical of unsolicited pop-up messages, emails, or phone calls claiming your computer is infected. Legitimate tech support will not contact you this way.
• Never grant remote access to your computer to unknown individuals.
• Do not click on suspicious links or download attachments from unknown sources.
• If you suspect you’ve been a victim, report it immediately to the FBI’s Internet Crime Complaint Center (IC3) at ic3.gov.
• Educate yourself and your family, especially elderly relatives, about common tech support scam tactics.

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